Mystery Shopping

Developed to work in partnership with the You Are The Difference customer service coaching programme clients are provided with a detailed report showing the level of customer service found in a store based purely on the programmes main skills and shop floor techniques.

The mystery shopping feedback form which is completed after every store visit has a % total set against each technique experienced by the mystery shopper (as per example below). In addition a short comment on the overall in-store shopping experience and any future coaching recommendations if required is also provided. The report form can also be produced with the organisations individual logo.

Our mystery shopping manager is available to discuss with clients, regional managers and store managers any points raised from the mystery shop visit/report and to provide any coaching advice.

Click here for a downloadable example of our Mystery Shopper Report