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Book – “Just Looking Thanks!”
The straight-forward guide to creating brilliant customer service.Introducing the unique customer service coaching programme "You Are The Difference" Used by a wide range of retailers and orginisations in over 25 countries around the world. The You Are The DIfference Programme is unique. Developed on the shop floor, it provides simple but effective tools to help raise customer service and increase sales.
Digital Download Video – “Just Looking Thanks!”
Length: 45 Minutes. The You Are the Difference Coaching Session Video provides owners, managers and coaches with a unique tool to help them deliver the YATD programme throughout their business or store. The interactive video shows Alf presenting the main principles and techniques from a YATD session along with the exercises that helps tailor the session to the needs of the company.
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15
Feb
YATD during Covid-19 Face Masks! Social Distancing!
One of the most common questions we have received since the start of the pandemic is ‘how can we possibly implement YATD (engage with o...
09
Feb
What is Motivation?
What is Motivation?
Motivation has been described as the desire to fulfil a need. Achievement motivation is a persons individual moti...
01
Feb
“The “How” – Creating The YATD Culture
"People buy People First..."
Wise words and something we live by at You Are The Difference.
Over the 20 plus years of spreading the...
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